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ORGANIZATIONAL PROGRAMS
Organization-wide programs are those programs administered across the organization (though they may vary in depth and duration for various levels) so that everyone is on the same page; for instance organizational values or Customer Strategy, where irrespective of what role, department or level one is in, everyone needs to understand the core philosophy and have to be empowered with implementation mechanisms competencies appropriate for their level.
While the overall objective is the same, say customer Delight., the content is then “spun” for various functions, and the mix of value, concept, skill and behavior component of the program is different for different levels, from TMT to middle managers to front line sale people.